Customer Service / Inside Selling
An important and often overlooked aspect of business and selling
Customer Care can make or break accounts your sales team worked hard to win
Maximize inside business opportunities.
So much depends on the performance of team members in this critical but often overlooked role—from building strong customer relationships to uncovering customers' ongoing needs to maintaining customer loyalty.
Your customer facing and customer support staff are in a great position to create incremental business for you. They can uncover business opportunities by being proactive vs. reactive when interacting with customers.
Fill out the form to receive the specific training modules and learn how to turn these valuable employees into producers. Robin will call you to answer any questions that you may have.
Turn Your Customer Service Team Into A Sales Machine!
Sandler-trained customer service people...
Treat customers with respect
Remain objective and avoid confrontation
Address customer requests in a straight-forward, non-manipulative manner
Ask questions to analyze situations before recommending solutions
Are effective communicators in person, on the telephone and by email
Can effectively recommend additional products and services that benefit the customer and add to your top-line revenue and customer retention
Customer service people have to know how to analyze situations without getting swept up by emotions – theirs or the prospect’s.
They also have to know how to act appropriately and initiate the actions required to effectively and efficiently deal with difficulties, address customer needs and solve problems with best-fit solutions.
They have to be able to respond to customer requests using clear and concise language.
Dealing with customers who are confused, frustrated or upset in emotionally charged situations doesn’t come easy for most people – very few, in fact. It takes training and practice to empower your people to act calmly and effectively in those situations.
Find out how to unlock your customer service team's potential and grow sales.
In our clients' own words
"One of the challenges Employment Solutions faced pre-Sandler was an inefficient sales process, not only chasing unqualified leads, but chasing people we've submitted proposals to and ending up in voicemail jail. We were spinning our wheels making the sales cycle way longer than it needed to be. Since working with Sandler, we've been able to make our sales process much more efficient. We've shortened the sales cycle, and we now qualify our leads much better."
President of Employment Solutions